// Solutions · Banking & Insurance
AI for banks, insurers and financial services
Review claim files, structure application documents, draft customer correspondence: Mindverse Studio takes on the groundwork around the decision — with a source for every statement, GDPR-compliant and hosted in Germany. The decision stays with you.
- Region
- eu-de · Frankfurt
- Outsourcing
- DPA & TOM evidence
- Trial
- 7 days · no card
Wissensdatenbank
Unternehmenswissen
Produkthandbuch-2025.pdf
PDF · 214 Seiten · vor 2 Std
Vertriebsleitfaden.docx
DOCX · 36 Seiten · vor 1 Tag
intranet.firma.de
Website · 128 Unterseiten
// AI assistance
An AI assistant that prepares cases, checks documents and drafts letters
The three tasks that consume the most handling time in an institution — and where AI reliably takes the load today.
Prepare the case
Notifications, attachments and correspondence are reviewed, ordered chronologically and reduced to what matters for the decision. Every detail points back to page and document.
Discover AI analysis 02Check against your own rulebook
Policy wordings, underwriting guidelines and work instructions become the basis for review. Deviations and gaps are flagged instead of disappearing into the pile.
Discover knowledge bases 03Draft the letter
Declines, requests for documents, complaint responses and board papers are drafted in your house style from your own templates. You review, adjust and sign off.
Discover content creationCase SD-2026-2184
Escape of water
- Claim notification Captured
Form + 3 attachments · 41 pages
- Policy check Verified
Product HR-2024 · cover confirmed
- Invoice review Flagged
Line 4 above standard rate · page 12
- Decision With you
Draft prepared · awaiting approval
AI note: The drying costs in line 4 exceed the standard rate recorded in AWA-07 — please review.
// Claims handling
The AI works through the stack. Your institution decides.
A case rarely arrives sorted: a form, invoices, photos, an expert report as a scan, plus email correspondence. Upload all of it — text recognition handles scans and faxed documents too. The AI orders the documents, extracts the relevant details, checks them against the policy and the work instruction, and flags whatever does not add up.
- Details from forms, invoices and expert reports captured in structured form
- Checked against policy wording and internal work instructions
- Deviations and missing evidence flagged instead of overlooked
- The draft response comes attached to the prepared case
// Supervision & compliance
AI that gets past outsourcing control and internal audit
MaRisk, § 25b KWG, DORA and the EU AI Act all ask the same thing: where is data processed, who has access, and can you prove it? Mindverse is built so those answers exist in writing.
Provable processing location
Data centres in Germany, region eu-de. With sovereign models the language model stays on German infrastructure too — no third-country transfer along the processing path.
Documents for outsourcing review
Data processing agreement under Art. 28 GDPR, details on sub-processors, deletion concept and technical and organisational measures — the basis for your risk analysis under MaRisk and § 25b KWG.
Auditable, not opaque
Audit logs covering access, event logs for every workflow run, and a cited source for every AI statement. Internal audit can see what an answer rests on.
Never trained on your data
Customer data, contracts and case files are never used to train AI models. Role-based access plus encryption in transit and at rest.
Data path
Intake
Encrypted transfer into your company workspace.
Processing
Data centre in Frankfurt am Main, region eu-de.
Model
Sovereign models entirely on German infrastructure.
Evidence
Access and executions documented in the audit log.
No automated credit or claims decisions
Mindverse Studio prepares decisions, it does not replace them. Creditworthiness assessment of natural persons is a high-risk application under the EU AI Act, and Art. 22 GDPR further limits fully automated individual decisions. A member of your staff makes the decision — with the AI's groundwork and citations in hand.
// Mindverse Studio
Your policy wording becomes the AI's working basis
Products, work instructions and template letters already exist. Mindverse Studio makes them searchable — and turns them into the source behind every AI answer.
// Knowledge bases
Policy wordings and work instructions as a reliable source
Add products, policy wordings, work instructions and template letters as a knowledge base. The AI answers from exactly those documents and cites the source for every statement — released to the whole institution or only to the responsible department.
- Answers with a citation instead of general internet knowledge
- Release levels: private, team or company-wide
- OCR and full-text search across scanned archives
Wissensdatenbank
Unternehmenswissen
Produkthandbuch-2025.pdf
PDF · 214 Seiten · vor 2 Std
Vertriebsleitfaden.docx
DOCX · 36 Seiten · vor 1 Tag
intranet.firma.de
Website · 128 Unterseiten
// Bulk processing
Entire batches of cases in a single run
Incoming post, invoice batches and application series cannot be clicked through one at a time. Define once which details you need — then have hundreds of documents read, checked and turned into a structured overview in one run.
- Read document batches in structured form instead of one by one
- Anomalies and missing evidence flagged automatically
- Output as a table — ready for your core system
// Automation
Recurring cases as a workflow — with approval
Pre-checking incoming documents, monthly reports or series correspondence are defined once as a workflow. Anything above a threshold or left unclear goes automatically to the responsible person for approval — nothing leaves the building without human control.
- Visual workflow builder with human-in-the-loop
- Triggered on a schedule or by an event
- Event logs for every run — documented and auditable
Trigger
Neue E-Mail
Wissen
RAG-Suche
KI-Schritt
Antwort entwerfen
Freigabe
Human-in-the-Loop
// Areas of use
Where institutions work with Mindverse
From the claims department to the board paper — wherever documents have to become text and a basis for decisions.
Claims and benefits handling
Read notifications, invoices and expert reports, check them against the policy wording and present a prepared case for decision.
See AI analysisCredit and application files
Capture annual accounts, proofs and self-disclosures in structured form, check completeness and name what is missing — the decision stays with a human.
Customer correspondence
Classify enquiries, answer them from your own policy wording and present drafts in your house style — from complaints to contract changes.
See customer serviceCompliance & regulation
Make circulars, consultation papers and internal policies searchable, and check changes against your existing body of work instructions.
Reports & board papers
Draft quarterly reports and board or supervisory board papers from figures and text you already have — consistently structured, with references.
Sales & marketing
Produce product information, campaigns and advisory materials on brand — within whatever your approval processes require.
See marketing// Background
AI in financial services: what actually holds up today
Not the automated decision but the cited groundwork is where language models stand up in a regulated environment.
The bottleneck is the file, not the decision
Whether it is a claim, a credit application or a complaint, the professional judgement rarely takes long — assembling the basis for it does. Documents arrive as PDFs, scans, photos and emails, in varying quality and order. AI orders that material, extracts what is decision-relevant and presents it with a source. For batches, bulk processing handles it in a single run.
Without a citation, an AI answer is worthless in an institution
A plausible-sounding but wrong statement about a sum insured or a deadline costs more than no statement at all. That is why Mindverse Studio works against your own documents by preference: answers come from your knowledge bases and name the passage in the policy wording. Anything unsupported is flagged as unsupported.
Here, sovereignty is an audit criterion, not a marketing term
In an outsourcing review the question of processing location comes early — and a vague answer ends the project faster than any missing feature. Mindverse processes in Germany, and with sovereign models the model itself stays here too. What that means technically is set out under security.
The EU AI Act draws the line between groundwork and decision
Creditworthiness assessment of natural persons counts as a high-risk application, and Art. 22 GDPR already places tight limits on fully automated individual decisions. The workable path is therefore not the autonomous decision but cited groundwork with human approval — exactly the model that workflows with human-in-the-loop implement.
// FAQ
Frequently asked questions about AI in banking and insurance
Can a supervised institution use an AI platform at all?
How does this fit with DORA?
Does the AI make credit or claims decisions?
What does AI actually deliver in claims handling?
Can we load our own policy wordings and work instructions?
How do you ensure customer data does not leave the EU?
Is AI use traceable for internal audit?
What does it cost for an institution?
// Get started
AI your internal audit will sign off
Try Mindverse Studio free for 7 days — or let us show you in a demo how a case is prepared with AI.
GDPR-COMPLIANT · SERVERS IN GERMANY · SOC 2 PROCESSES